Location: EMEA region
About Us:
TGM Research is one of the fastest growing and most innovative market research companies, offering valuable insights to businesses across various industries. We are committed to delivering high-quality market research solutions to our clients by connecting them with the right participants through our online panels.
Job Description:
As a Client Service Intern at TGM Research, you will play a crucial role in building and maintaining strong relationships with our clients. You will be supporting in managing and growing key client accounts, ensuring client satisfaction, and maximizing their utilization of our online panels.
Along with promoting and selling our research/panel services, you will be helping contacting our clients and directly supervising the project execution with the support of a fieldwork team.
Finally, you will also be involved in strategic activities to identify and generate new streams of business to grow your team territory.
We offer a 6-month internship contract, with the possibility of extending it to a professional contract upon positive feedback after the internship period.
Responsibilities:
- Support lead generation and sales efforts.
- Assist senior team members with inbound requests.
- Provide updates, address inquiries, and ensure client satisfaction.
- Anticipate client needs and maintain proactive communication.
- Update CRM and track key metrics.
- Coordinate research projects for on-time, high-quality delivery.
- Spot and resolve project challenges.
- Suggest process improvements and participate in internal training.
- Stay informed on industry trends and share ideas.
Qualification:
- Recent graduates or final-year students eager to develop in sales and client management.
- Degree in Marketing, Business, Economics, Sociology, or related fields.
- Interested in developing sales skills and building client relationships.
- Strong communication and people skills.
- Fluent English and additional language, preferrably Arabic, French, Spanish or Polish, another language will be an advantage
- Creative problem-solver with a growth mindset.
- Independent and team-oriented.
- Proficient in Microsoft Office.
- Experience in research or data analysis is a plus.
Benefits:
- Fully remote position
- Competitive salary and performance-based bonuses
- Professional development opportunities
- International Team setup
- Flexible Working Policy
- A collaborative and innovative work environment
- Working with newest technologies and using modern tools
Reporting line: you will be reporting to Client Service Director.
If you are a fast-learner, proactive, curious, team player and would like to learn more about market research and online panels, we invite you to join our team and help our clients succeed in their research endeavours.