Location: Europe
About Us:
TGM Research is one of the fastest growing and most innovative market research companies, offering valuable insights to businesses across various industries. We are committed to delivering high-quality market research solutions to our clients by connecting them with the right participants through our online panels.
About the Team & Role:
You will be a part of Client Service Team and you will you will play a crucial role in coordinating research projects with internal and external stakeholders to ensure seamless project execution and high-quality data delivery.
If you are a proactive, service-oriented individual with a passion for market research and online panels, we invite you to join our team and help our clients succeed in their research endeavours.
Responsibilities:
- Coordinate the execution of medium to complex research projects, ensuring timely delivery of results.
- Provide full guidance for sampling strategy development and monitor fieldwork performance.
- Monitor project financials and performance metrics, ensuring projects are delivered on time, within budget, and to client expectations.
- Maintain excellent day-to-day communication with internal teams and external clients, advising on potential roadblocks and corrective actions to ensure the best service and client satisfaction throughout the project lifecycle.
- Manage and grow a portfolio of small to medium size client accounts, ensuring client satisfaction, retention, and revenue growth.
- Identify opportunities for account expansion and upselling of additional services, driving incremental revenue generation.
- Participate in lead generation and new business activities, supporting the acquisition of new clients and opportunities.
Qualification:
- 4-5 years of experience in project management within the market research online panel industry
- Proven ability to manage multiple complex projects simultaneously
- Experience working across international markets
- Excellent communication and interpersonal skills
- Fluent English, both speaking and writing; additional European language will be an advantage
- Excellent problem-solving abilities and organizational skills
- Proficiency in using Microsoft Office Suite
- Experience in quote preparation and client management – nice to have
Benefits:
- Fully remote position
- Competitive salary and performance-based bonuses
- Professional development opportunities
- International Team setup
- Flexible Working Policy
- A collaborative and innovative work environment
- Working with newest technologies and using modern tools (including MacBook)
- 21 days of holidays + bank holidays
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