Market Research - Client Service Executive (EMEA) at TGM Research

Location: Poland

About Us:

TGM Research is one of the fastest growing and most innovative market research companies, offering valuable insights to businesses across various industries. We are committed to delivering high-quality market research solutions to our clients by connecting them with the right participants through our online panels.

About the Team & Role:

As a Client Service Executive at TGM Research, you will play an important role in building and maintaining strong relationships with our clients. You will be responsible for managing client accounts, ensuring client satisfaction, and maximizing their utilization of our online panels. 

Along with promoting our research/panel services, you will be the main point of contact with the client and directly supervising the project execution with the support of a fieldwork team.

Responsibilities:

• Manage a portfolio of small to medium size/complexity client accounts
• Identify opportunities for account expansion and upselling of additional services
• Support coordinating the execution of research projects, ensuring timely delivery of results.
• Maintaining excellent day-to-day communication with clients, advising on potential roadblocks and corrective actions
• Assisting senior team members with inbound requests
• Monitor project financials and performance metrics, ensuring projects are delivered on time, within budget, and to client expectations

Qualification:

• 1-2 years of experience in account management – mandatory
• Good knowledge of market research industry – mandatory
• Basic experience in managing market research projects
• Fluent Polish and English, both spoken and written
• German language skills would be an advantage
• Experience in working directly with the end client
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Entrepreneurial mindset – every day is different: we try, we fail, we try again and succeed
• Ability to work independently and as part of a team
• Proficiency in using CRM software and Microsoft Office
• Research/Statistics/Data Science background is a bonus

What we offer:

• Fully remote position
• B2B contract
• Performance-based bonuses
• Professional development opportunities
• International Team setup
• Flexible Working Policy
• A collaborative and innovative work environment
• Working with newest technologies and using modern tools
• Company laptop (MacBook)
• 21 days of holidays + bank holidays

If you are a proactive, client-focused individual with a passion for market research and online panels, we invite you to join our team and help our clients succeed in their research endeavours.

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