Online Fieldwork Manager (Market Research) at TGM Research

Location: HCMC, Vietnam

To support our global growth, our market research company is seeking an experienced Online Fieldwork Manager to take full ownership of executing and delivering online panels fieldwork globally.  
The successful candidate will have a strong understanding of online panel data collection, market research and an entrepreneurial mindset.

About Us:

TGM Research is one of the fastest growing and most innovative market research companies, offering valuable insights to businesses across various industries. We are committed to delivering high-quality market research solutions to our clients by connecting them with the right participants through our online panels. We have 3 offices and operate worldwide: we conduct projects in 130+ countries and have 85+ TGM proprietary panels.

Job Description:

The Online Fieldwork Manager’s primary role is to manage Fieldwork Team, and coordinate projects from the beginning to the end under strict timelines. This requires strong interactions with both internal teams (client service, survey programmers, data processors, translators, etc.) as well as clients with the goal to provide the best service and high-quality deliverables.

Responsibilities:

• Team management of the Fieldwork Team (in office and remotely) 
• Provide consultancy to clients for questionnaire design, sampling design, data collection, best practices for conducting online surveys
• Coordinate all tasks for sample only and full service research projects – survey setup, testing surveys, close collaboration with client service, programmers, data processors, translators, etc.
• Manage workload successfully by planning and prioritising all tasks and projects. 
• Take full responsibility for sampling strategy and fieldwork, using TGM panels, local partners, panel marketplaces.
• Manage fieldwork metrics (incidence, LOI, conversion, quotas…) and margin against costs.  
• Demonstrate excellent day-to-day communication with clients to ensure the best service and client’s satisfaction. 
• Advise on data quality checks and final review of datafile/ tabulations before sending to clients.
• Tracking of all project’s costs (P&L) and close collaboration with sales /finance for invoicing.

Qualification:

• 5+ years of experience working within the online panel industry / within the market research industry
• 2+ years in leading teams
• Excellent knowledge of project lifecycle for online panel fieldwork (sample only, full services) 
• Fluent in English – one or more other languages is a bonus. 
• Good understanding of market research methodologies including ad-hoc studies, tracker projects but also online qualitative research. (online communities, online focus groups, diaries). 
• High level of communication skills and client service. Able to convince a client, add value to each project and build trust and long-term relationships.  
• Ability to work independently in a very fast-paced environment and learn quickly. 
• Familiarity with panel marketplace tools (Lucid, Cint, etc), panel vendors network worldwide, survey programming tools (Alchemer, Qualtrics, Confirmit, etc.) can be a plus. 
• Willing and able to work flexible hours.
• Experience with SPSS can be a plus.

Moreover, we are looking for a person with:

• Proactivity 
• Attention to detail, aiming for ‘error free’ delivered projects 
• Excellent troubleshooting and problem-solving abilities 
• Team player

Benefits:

• Competitive salary based on experience and performance-based bonuses.
• Professional development opportunities
• International Team setup
• Flexible Working Policy 
• A collaborative and innovative work environment
• Working with newest technologies and using modern tools (including MacBook)

If you are proactive, curious, team player and analytic, we invite you to join our team and help our clients succeed in their research endeavours.

#marketresearch #fieldwork #projectmanagement